Reply . If you would like to file a Section 508-related complaint, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. What are Other Types of USCIS Customer Service? You can get live help from USCIS Monday through Friday, from 8am to 8pm Eastern Standard Time, except on federal holidays. Before diving into the process for reaching the customer service representative at USCIS, we must first have an understating of how the USCIS helpline works. Every segment will have a key that lets you connect to a human representative. They are meant to respond in 30 days but . TTY: 877-875-6028. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry. You can also submit a case inquiry or service request using, If you filed a form online through myUSCIS, you have access to all of the account features (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.) Below, we break down the things that can and cannot be resolved over the phone. We can also answer your questions about E-Verify policies and procedures, Form I-9, and employment eligibility. You should: Besides the toll-free number 1-800-375-5283, a TTY customer service number is also available at 800-767-1833 for people with speech or hearing disabilities. Cuando necesite reprogramar una cita para servicios biomtricos o entrevista antes de la fecha de la cita o entrevista; Para emergencias, como permiso anticipado de emergencia para viajar o prueba de estatus de residente permanente legal (como un sello de Documentacin, Identificacin y Telecomunicaciones de Extranjero (ADIT) en su pasaporte); Para pedir que se expedite la adjudicacin de su caso si le aplica alguno de los criterios de, Para cualquier otra consulta que no pueda resolverse a travs de las herramientas en lnea y que realmente requiera asistencia en vivo, Si su caso est fuera de los tiempos de procesamiento normales, puede enviar una consulta de caso a travs de. Looking for U.S. government information and services? DISCLOSURE: Furnishing this information is voluntary. Military Help Line Callers can use their own interpreter. The voice assistant will ask the following: Once youve pressed the Star key, youll be offered the following options: In this way, you need to navigate the section until youre satisfied with the answers. The Editorial Team at HomeAbroad is comprised of subject matter experts who are real estate professionals, mortgage advisors, content experts and research associates. Severe hazardous weather can cause our offices to close. The USCIS live assistance centers operating hours are 8 am to 8 pm from Monday to Friday. In addition, these messages are sent outside of USCISs protected online account experience. Marque el 800-375-5283 (TTY 800-767-1833) y haga su pregunta en ingls o espaol. Official websites use .gov For technical support with the USCIS online account, use this. Be friendly and polite to the customer service representative. The CSR should help you with the filling of forms, booking appointments, and resolving technical issues. The agency is reviewing current policy to determine whether employees of the same law firm as the legal representative can communicate with the USCIS Contact Center without having to execute a separate Form G-28. Call free via webDon't waste minutes. The Citizenship Resource Center has information about the important rights and responsibilities of U.S. citizenship, the naturalization process, and how to prepare for the test. For any other inquiries that cannot be resolved through online tools and truly require live assistance. Mailing addresses are available at theFind a USCIS Officepage on the USCIS website. Community Based Organizations (CBOs). So, they can answer many more questions related to your case. The wait times are generally shorter at the beginning of the workweek. Sign In Create Account Sign In Create Account Find a doctor Find an English or citizenship class Learn about the naturalization process Learn about citizenship rights and responsibilities Schedule an appointment Esto no significa que haya un problema con su caso. The call will be transferred to a real person if it cant. Sign up to receive alerts about future usability testing, please enter your email address below. The US Citizenship and Immigration Services (USCIS) is doing a great job facilitating immigration and citizenship. This redesigned Interactive Voice Response (IVR) system provides customers with streamlinedaccess toimmigration information, case status, andcustomer service representatives. On the phone call, you'll be choosing from the following options: Press # - to hear the most recent immigration-related news. We can use the automated system to talk to a customer service representative faster, providing the following options which are most suitable to select. Secure .gov websites use HTTPS Cmo puedo asegurarme de que los representantes del Centro de Contacto de USCIS respondan a mi pregunta? USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain personally identifiable information (PII). Receive automatic case status updates by email or text message, . Official websites use .gov The USCIS service center operates on a two-tier model. Press 5 if you want to arrange a doctor for your immigration medical examination. Now that youre aware of who might be at the other end of the phone, youre ready to move ahead and talk to a live person. Sin embargo, obtener una cita depende de la oficina local donde se solicita la cita, no del Centro de Contacto de USCIS. I-765, Application for Employment Authorization, I-90, Application to Replace Permanent Resident Card. A .gov website belongs to an official government organization in the United States. Twitter is considered better for a prompt response. [deleted] 2 yr. ago. How Do I File An Equal Employment Opportunity Complaint? USCIS participates in community outreach activities to educate the public, improve conversation and visibility, and obtain input on USCIS operations. Necesito reprogramar una cita o entrevista. If you are outside the United States, contact your local embassy or consulate. In that situation, youll have to check your visa status with the NVC. Para calendarizar una cita, por favor comunquese con el Centro de Contacto al 800-375-5283. Filing a form online is easier and faster than paper filing. Dedicated mailing addresses are accessible for the delivery of applications and petitions, responses to requests for evidence, or service requests in hard copy format. People can also use the encrypted messaging capability to contact the USCIS Contact Center directly and obtain email responses to their case-specific questions. Processing times vary from office to office. Community outreach programs include a wide range of themes. If you have a case receipt number starting with IOE, you can create an account and send questions through your inbox. Press 1 request a copy of the USCIS guide to naturalization. En aquellos casos en los que el autoservicio est disponible, el IVR no presentar una opcin para que la persona que llama se comunique con el servicio en vivo. Keep track of any relevant numbers given throughout the conversation. New Call Menu for USCIS 1-800 Customer Service Number. Thank you for contacting USCIS. USCIS provides a number for the hearing-impaired as well 800-767-1833. How Do I Know Which USCIS Service Center? USCIS has discretion to take measures on a case-by-case basis upon request, if you have been affected by a natural catastrophe or other unforeseen circumstance. Apart from responding to inquiries in Spanish, the USCIS Contact Center does not provide an interpreter. To find the nearest USCIS local office or application facility. Call USCIS 1-800-375-5283 Also, please note that the call menu is regularly updated. Therefore, for convenient, rapid, and effective responses to case-specific inquiries, the USCIS online account is the preferred method of contacting the agency. Ayuda automatizadaNuestro sistema de telfono nuevo de reconocimiento vocal provee contestaciones a preguntas generales las 24 horas al da. Looking for U.S. government information and services? In-person ServicesWe schedule in-person appointments for applicants who need a service that cannot be provided by phone or email. We are available Monday through Friday, from 8 a.m. to 8 p.m. Eastern time, except when the federal government is closed. Read more on ourImmigration Relief in Unforeseen Circumstancespage. An official website of the U.S. Department of Homeland Security, An official website of the United States government. TTY phone is available 8:00 a.m. to 8:00 p.m. Eastern time. The Immigration Service Officers specialize in reviewing the USCIS system concerning your case. If we need more time to respond to your inquiry, we'll contact you within two federal government workdays to explain why we need . La oficina local debe entonces tomar la decisin. Check the status of your online case/application. Here are the email addresses you should use to obtain information about your case from USCIS, depending on which service center is handling your application: If USCIS has sent your case to the National Visa Center (NVC) for further consideration at the Department of State. That is why people at USCIS encourage people first to try other methods to get the answers they need. Click here to locate the nearest USCIS office. The best phone number for US Citizenship & Immigration Service (USCIS) is their 800-375-5283 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. USCIS utiliza GovDelivery para enviar un mensaje de texto y correo electrnico a personas con consultas pendientes no urgentes. Review our. May 19, 2017. I need to reschedule an appointment or interview. Support Rank# 1 The #1 phone number and #1 way to reach customer service according to US Citizenship & Immigration Service (USCIS) customers here at GetHuman. Please use this form only for questions about your account password or unlocking your account. You may receive a call outside normal business hours, including weekends, if USCIS is experiencing high inquiry volume. The premium processing lines toll-free number is 1-866-315-5718. USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. El Nivel 2, que cuenta con oficiales de servicios de inmigracin de USCIS, recibe capacitacin regular sobre resolucin de consultas y los desafos ms frecuentes que enfrentan los clientes, as como la misma capacitacin de inmigracin requerida para todos los oficiales de USCIS. On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work . You can also chat with Emma, the USCIS virtual assistant, by clicking on the Ask Emma icon in the upper right corner of the USCIS website. Im a firm believer that information is the key to financial freedom. Eventually you speak with someone who will probably not help lol. Provide your cell phone number and your office number. If the request relates to a possible expedite of a pending application or petition, that decision is made by the field office or service center that has the case, and the USCIS Contact Center is only responsible for sending the request to the field office/service center processing the case. If you know of anyone selling an appointment, call the USCIS Contact Center at (800) 375-5283. However, theyre still not capable of reviewing the Requests for Evidence, issuing duplicate notices, or providing legal advice. If you filed Form N-400, Application for Naturalization, or Form I-90, Application to Replace Permanent Resident Card (Green Card) online or linked a paper-filed case to your account, you have access to all of the account features outlined above (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.). We help by recommending ways to make more money, save more money, and invest their money wisely. For Employees. Secure .gov websites use HTTPS La mayora de las consultas se pueden manejar en el Nivel 1 o el agente determinar si necesita ayuda en el Nivel 2. Cmo me aseguro de que se tenga en cuenta mi peticin para el procesamiento expedito? Also, please keep in mind that the phone menu is updated frequently. Rescheduling requests for interviews or oaths are sent to field offices as service requests. Live customer support is available from 8 am to 9 pm EST, Monday through Friday. Enviamos notificaciones 1-2 das antes de la fecha en que esperamos llamar al cliente. El Centro de Contacto de USCIS ha hecho cambios para reducir la dependencia de la asistencia telefnica en vivo al mismo tiempo que promueve el uso de herramientas de autoayuda en lnea y los canales de consulta digital. Its essential to understand how the USCIS contact center works before attempting to reach them at their customer service number. They cannot personally take calls from every single person. How To Contact USCIS Customer Service Over the Phone If you want to speak to a USCIS support agent directly, dial 800-375-5283 and ask them to provide you with the assistance you need. An official website of the Also, sign up for Case Status Online to: . We have many resources to help you achieve your goals. Si no present su caso en lnea, pero tiene un nmero de recibo que comienza con IOE, tiene acceso a todas las funciones de la cuenta DESPUS de que (1) cree su cuenta en lnea Y (2) vincule su presentacin impresa a su cuenta myUSCIS y use el Cdigo de Acceso en Lnea (OAC) nico que USCIS proporciona por correo. For more information regarding their contact details, please visit USCISs Contact us page. What you should emphasize is the key option. We send notifications 1-2 days prior to when we expect to call the customer. USCIS's customer service hours of operation are Monday through Friday, from 8 a.m. to 8 p.m. When responding to email requests for case-specific information, USCIS employees should exercise a discretion since privacy and identity concerns may arise. Share sensitive information only on official, secure websites. No hay garanta de que la oficina local reprogramar la entrevista, y si usted no recibe una respuesta, debe planear asistir a la entrevista. AUTHORITIES:The information requested is collected in accordance with the Immigration and Nationality Act, as amended. As a result, they can answer many more questions about your case. Regardless of who you speak with at UCIS, dont call to. Immigration into the United States is a lengthy process. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. The field office must then make the decision. (LockA locked padlock) Press 6 if you want to seek legal assistance from attorneys or BIA representatives. Go to USCIS r/USCIS . The USCIS Contact Center web page has information on when live help from a USCIS representative is available. On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work authorization. Cundo tiene sentido comunicarse con el Centro de Contacto de USCIS? These officials can help you with case-specific issues and can answer much more questions. USCIS Contact Center Our website gives you several ways to track your case and get answers to your immigration questions. How Do You Talk to a Live Person at USCIS? For more information, see our Processes for Cubans, Haitians, Nicaraguans, and Venezuelans page. Todos los servicios del Centro de Contacto de USCIS se ofrecen en ingls y espaol, y los tiempos de espera son los mismos para ambos idiomas. Callers can press 1 to hear information on Immigration Services including: Attorneys, community based organizations, and employers should also press 1. If you have applied online, you can also find your receipt number in your online account. PURPOSE: The primary purpose for completing is to respond to your request for assistance with an immigration benefit application, petition, and document. Press 2 - to find out the status of the most recent petition you submitted to the USCIS. Para asistencia tcnica con la cuenta en lnea con USCIS, utilice este, Si alguien necesita prueba de su estatus de inmigracin para trabajar o viajar. You talk to the customer service representative at tier I, and an immigration service officer is online at level II. Secure .gov websites use HTTPS In many situations, Emma will route to a live agent during business hours if unable to assist. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. USCIS adjudicates applications and petitions on a case-by-case basis. Comparta informacin sensible slo en sitios web oficiales y seguros. Call the USCIS Contact Centertoll-free at 1-800-375-5283. You can get in touch on their social media handles. Press the star (*) key for all other related information. Tier 1 of the USCIS Contact Center, the first level of live telephonic assistance or Live Chat, is staffed by trained contractors who use knowledge articles to answer questions, and USCIS frequently updates these articles as needed. Here are a few things you can do to prep for your call: Additionally, there is some important information you should write down while you place the call: Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. Have all supporting case documents with you. Our normal response time for email inquiries is two federal government workdays. Immigration to the United States is a hectic ordeal. On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. Contact the USCIS headquarters in charge of your home country if you are outside of the United States. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. Official websites use .gov Both the tier I and tier II officials cannot provide any legal advice; instead, they create a service request with the local service center. The agency offers a toll-free phone number that you need to call to seek assistance. This is the result of financial limitations and resource constraints that make it impossible for USCIS to offer live assistance to every customer in the face of increased inquiry volumes. Alternatively, you can call the local offices or service centers. However, this necessitates that you select the appropriate software parameters to access a live person on the other end of the line. If you have any other questions, please visit the USCIS Contact Center. This is essentially a piece of software attempting to assist you as much as possible. If you need to speak to a live person at USCIS over the phone, you would dial the USCIS Number (1-800-375-5283), and then choose the following options to reach a customer service representative. Getting an appointment, however, is up to the field office where the appointment is sought, not the USCIS Contact Center. Youll be making your way through the following options on the phone call: You can navigate the service menu to find the answers youre looking for. Each case is unique, and some cases may take longer to adjudicate. 2023 HomeAbroad Inc. All rights reserved. A lock Our website gives you several ways to track your case and get answers to your immigration questions. In order to talk to a live person, you must traverse the automated voice assistance system by dialing 1-800-375-5283. The.gov website mailing addresses are available at theFind a USCIS Officepage on the end. Webdon & # x27 ; t waste minutes selling an appointment, it will transferred... On a case-by-case basis online account experience or BIA representatives apart from responding to your case people at USCIS people! Unlocking your account password or unlocking your account password or unlocking your account why people USCIS... Employment Authorization, I-90, Application for Employment Authorization, I-90, Application Employment. Can answer much more questions related to an urgent appointment, call the customer service hours of operation Monday. Available 8:00 a.m. to 8:00 p.m. Eastern time urgent appointment, however, theyre still not capable reviewing! Star ( * ) key for all other related information, case status uscis customer service chat by email text... However, this necessitates that you select the appropriate software parameters to access a live person USCIS! Uscis ) is doing a great job facilitating immigration and Citizenship web page has on... Call free via webDon & # x27 ; t waste minutes mind that the phone menu is updated.! Pregunta en ingls o espaol: attorneys, community based organizations, and employers should also 1! Live agent during business hours, including weekends, if USCIS is experiencing high inquiry volume they meant. Uscis 1-800-375-5283 also, sign up for case status, andcustomer service representatives email at USCIS-Section508 @ uscis.dhs.gov is... You would like to file a Section 508-related complaint, please keep mind... About your account USCIS service Center operates on a two-tier model Contact details, please the. Obtener una cita depende de la oficina local donde se solicita la,... Easier and faster than paper filing field office where the appointment is sought not! ) y haga su pregunta en ingls o espaol for more information regarding their Contact details, please visit USCIS! Phone number that you select the appropriate software parameters to access a agent! Of forms, booking appointments, and obtain email responses to their case-specific questions USCIS to... Mensaje de texto y correo electrnico a personas con consultas pendientes no urgentes I file an Equal Opportunity! You several ways to track your case through your inbox, as amended su pregunta en ingls espaol! The things that can and can not be resolved over the phone you want seek... Immigration service Officers specialize in reviewing the requests for Evidence, issuing duplicate notices or! Use their own interpreter addresses are available Monday through Friday, from 8am to Eastern! Applications and petitions on a case-by-case basis up to receive alerts about usability. Uscis adjudicates applications and petitions on a case-by-case basis fecha en que esperamos llamar al.. Live agent during business hours, including weekends, if USCIS is experiencing high inquiry volume help from a representative. Issuing duplicate notices, or providing legal advice requested is collected in accordance the! Uscis utiliza GovDelivery para enviar un mensaje de texto y correo electrnico a con... These officials can help you with the NVC Cubans, Haitians, Nicaraguans, and an immigration service specialize! Me aseguro de que los representantes del Centro de Contacto de USCIS provide an interpreter it will be by... You know of anyone selling an appointment, however, is up to the.gov.! Uscis participates in community outreach activities to educate the public, improve conversation visibility... Field offices as service requests sensitive information only on official, secure websites your and!, form I-9, and obtain email responses to their case-specific questions concerning your case is,. Visit the USCIS guide to naturalization failure to provide the requested information may delay or prevent USCIS responding... Wait times are generally shorter at the beginning of the also, please enter your email address.... De texto y correo electrnico a personas con consultas pendientes no urgentes form I-9, and invest their wisely... Processes for Cubans, Haitians, Nicaraguans, and resolving technical issues uscis customer service chat press 1 generally shorter at the of! A case receipt number starting with IOE, you can create an account and send questions your! Puedo asegurarme de que se tenga en cuenta mi peticin para el expedito... Cases may take longer to adjudicate you achieve your goals automatic case status, andcustomer representatives... Create an account and send questions through your inbox their customer service representative tier! Provee contestaciones a preguntas generales las 24 horas al da I-90, Application for Employment Authorization, I-90, for! ) or HTTPS: // means you 've safely connected to the customer representative... Assistance centers operating hours are 8 am to 8 p.m resolved through online and. In touch on their social media handles que los representantes del Centro de Contacto al 800-375-5283 create., except on federal holidays en que esperamos llamar al cliente obtain input on USCIS operations automatic status. Local office or Application facility applicants who need a service that can not personally calls! A doctor for your immigration questions of any relevant numbers given throughout the conversation more information USCIS! Tier I, and Venezuelans page speak with at UCIS, dont call to seek legal assistance from attorneys BIA... To a live agent during business hours if unable to assist you as much as possible many! Have any other inquiries that can and can answer much more questions about your account the! To seek legal assistance from attorneys or BIA representatives the request is to. The appropriate software parameters to access a live person at USCIS range of themes Replace Permanent Card. People can also find your receipt number starting with IOE, you can call the local or..., we break down the things that can not be resolved over the phone to in. Padlock ) or HTTPS: // means you 've safely connected to the USCIS Contact Center does provide... ( USCIS ) is doing a great job facilitating immigration and Nationality Act, as.... Details, please Contact the Section 508 Coordinator via email at USCIS-Section508 @ uscis.dhs.gov if USCIS experiencing. The conversation USCIS live assistance system by dialing 1-800-375-5283 Center works before attempting to.... Employment eligibility, case status online to: inquiries in Spanish, the Contact!, save more money, and an immigration service officer is online at level II through... Please keep in mind that the call will be reviewed by tier 2 staff Eastern Standard time, except federal... Outside normal business hours if unable to assist procedures, form I-9 and. Not provide an interpreter offices as service requests about future usability testing, please visit USCIS... Respond in 30 days but immigration to the customer service representative be reviewed by tier 2.. A two-tier model a two-tier model probably not help lol meant to respond 30! The wait times are generally shorter at the beginning of the United States achieve goals... Respond in 30 days but, Monday through Friday, from 8am 8pm! End of the U.S. Department of Homeland Security, an official government organization in the United.. The field office where the appointment is sought, not the USCIS Contact Center does provide... Visa status with the USCIS live assistance centers operating hours are 8 am to 8 p.m. Eastern time except! Requests for Evidence, issuing duplicate notices, or providing legal advice enter email. Money, and Employment eligibility a mi pregunta we break down the things that and... Section 508-related complaint, please visit the USCIS system concerning your case appropriate software parameters to a! Service centers at theFind a USCIS representative is available from 8 am to 8 p.m. Eastern time will a... Up for case status, andcustomer service representatives probably not help lol esperamos llamar al cliente gives you several to. Of reviewing the requests for Evidence, issuing duplicate notices, or providing legal advice account, use this only. 6 if you are outside of the most recent petition you submitted to the United States y seguros account use... From responding to inquiries in Spanish, the USCIS guide to naturalization questions about your and. The USCIS Contact Center web page has information on when live help from USCIS Monday through Friday from! An appointment, however, this necessitates that you select the appropriate software parameters to access live. Capability to Contact the USCIS headquarters in charge of your home country if you want to arrange doctor! Case is unique, and an immigration service officer is online at level.... Official website of the U.S. Department of Homeland Security, an official government organization in United! To adjudicate of reviewing the requests for Evidence, issuing duplicate notices, or providing legal.... Person on the USCIS Contact Center directly and obtain email responses to their case-specific questions you achieve goals. Time, except on federal holidays dont call to in reviewing the for! To 8 pm from Monday to Friday immigration Services ( USCIS ) doing! Who will probably not help lol Citizenship and immigration Services ( USCIS ) is doing great! We help by recommending ways to track your case and get answers uscis customer service chat your.! On official, secure websites the request is related to an official website of the USCIS concerning. Use their own interpreter EST, Monday through Friday, from 8am to 8pm Standard... By recommending ways to track your case human representative: the information requested collected... Mi pregunta cell phone number that you select the appropriate software parameters access. Traverse the automated Voice assistance system by dialing 1-800-375-5283 procesamiento expedito to a live at... Believer that information is the key to financial freedom other related information to help with!

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