We retain responsibility for the products and service Tapi supplies and will act as intermediary between you and the deliverer/ installer should any liability arise from delivery and installation where Tapi made the introduction to the fitter. We're so pleased you were happy with the service provided! Carpet must stay in the original location and not be moved or tampered with and should be used only according to our recommendations. Its always a panic-inducing moment when you see that glass of red wine tip over in slow motion onto your plush cream carpet, but the quicker you act, the less chance there is of it staining. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. Cookies policy . This includes: introduction to a flooring fitting specialist and arranging the installation of your purchase under a separate contractual agreement between you and them. A lower tog rating will transmit underfloor heating more efficiently. If returned goods are accepted by a Tapi store which has sufficient warehouse facilities to store the goods for onward collection, goods must arrive unopened and in their original packaging. Available 7-days a week, some evenings. It is the customers responsibility to ensure they are available to take delivery of the goods at the specified time. Tapi Carpets & Floors reserves the right to change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Tapi Carpets & Floors shall not be liable to you for any such change or removal and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard BS3655. We can transform any carpet from our collection into a bespoke rug! from carpet to laminate, we would again suggest a home visit before ordering. Experience level Qualified accountant. Similarly, damage or marks which have appeared following the use of an unsuitable chemical product or improper cleaning method, are not covered by the warranty. Location Orpington, Kent, United Kingdom, United Kingdom. Colours vary from batch to batch and exact matching between separate pieces (especially from multi-width rolls) cannot be guaranteed. If there's a Tapi store nearby, simply pop in and place your order with one of our friendly flooring experts. Click on a basket to view added products or progress you order. We'll send you email and text updates about your flooring delivery, confirming the date of delivery and reminding about your Tapi delivery the day before. Fitting costs are excluded from this offer as they're undertaken by a third party. We can place an order from any of our carpet ranges as long as a minimum quantity of 4 metres is placed. If your room is close to the nominal width of the vinyl please allow extra material. We refresh our ranges on a frequent basis and so cannot promise your specific design or colour will be available in the future should a box be needed so we would always recommend you keep any boxes that might be left over for these reasons. . This rug and carpet cleaning set includes a carpet shampoo, oil and grease stain remover, tea and coffee spill remover, and a carpet freshener. The provision of a link to such a website does not mean that we endorse that website. Smart ways to shop with Tapi. If they refuse to fix your issue, then the following are some of the alternative methods to try: ADR Schemes: You can use the Alternative Dispute Resolution (ADR) which allows UK customers to file a complaint against a business if the business is not being responsive to you personally. How is works: we will call you to confirm your preferred delivery day (Monday to Friday). Many of our stores may have additional offcuts remaining from a previously cut carpet, or may have small remnants for you to have at a small price. Here at Tapi, there are lots of ways to place an order for your new flooring. We will get in touch with you to ascertain the reason for refusal and whether a subsequent delivery date can be agreed upon. If you want to keep these, please make your fitting partner aware. Click on a basket to view added products or progress you order. If you cant find the flooring youre looking for on our website, please contact usso we can assist you further. Tapi Carpets & Floors Careers and Employment - Indeed.com Partnering with Tapi is unique. If on inspection you have any doubts please contact the store as soon as reasonably possible. Well help you find your perfect match. Whether the whole roll of carpet is delivered straight from the manufacturer or cut to size first depends on the size of the room and how many rooms are being fitted with the same carpet. Rest assured, we put your safety first. Finance. Tapi Carpets. Available 6-days a week, 9am-5pm. Home. Rest assured, we put your safety first. Tapi Carpets & Floors has 5 stars! If you bring your offcut into your local store, they will be able to confirm the price for this service as well as how long it will take. Tapi Carpets Visit Site Carpetright Nhs Discount 15% OFF Deal Avail Up To 15% OFF Vouchers Code Buy with Tapi Carpets and get up to 15% off discount deal with latest technologies. We'll bring a range of samples to your home for you to try, then we'll measure up and give you a quote. Our carrier will make every effort to deliver on the date requested by the customer, however, Tapi cannot be held liable for late delivery if this is caused by circumstances outside of our control. This is normal but as part of the fitting process, and if requested to do so, the fitter can flatten the pins. This is because we cannot return the excess packs to the manufacturers as they will not accept them and as these are ordered in specific batches (just like paint is purchased with specific batch numbers) it is important for each customers order to be from the same batch. | Read 50,081-50,089 Reviews out of 50,089 The 50 will then be deducted from your invoice value when you place the order with us. We keep our prices low by being transparent and not building costs into the overall price of your carpet of flooring. Tapi carpet range. The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. Door easing, whipping (the process of stitching the edges of the carpet with a yarn edging to prevent these from fraying), waste removal and uplift. You should have received a Tapi Floor Care Guide by email when you placed your order, and this will tell you exactly how to tackle any stains on your flooring. It is important a valid mobile phone number is provided which supports SMS should the carrier need to notify you on the day of your arranged delivery or if any difficulties have been experienced which are outside of their control. Sometimes, if the amount of carpet on the roll (the cut) is similar to the room size then the whole roll might be delivered. We do also sell a wide range of lovely stair rods to add those gorgeous finishing touches. Yes, we do! Click on a basket to view added products or progress you order. We know that changing your flooring can seem like a hassle not any more! Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites. Book a convenient appointment online. Your product will be ordered and, in some cases, may arrive using the manufacturers packaging. 45 minutes. Customer satisfaction is key to us, so we'll do our utmost to resolve any issues you have as quickly as possible. Many of our stores offer a selection of carpet roll stock that's ready to be cut to size and taken away the very same day. Weve outlined lots of useful advice you can take advantage of in order to care for your carpet. Salary Competitive. Just like a superhero's sidekick, underlay provides support for your carpet and helps enhance its performance. These additional costs are to be met by the customer. Carpet is a soft, luxurious product and flattening of the pile will occur. While the majority of our collection is available to order as samples online, we do have a few flooring ranges that can only be seen in the stores. Terms and Conditions apply. It's available in 2m up to 5m rolls which also helps apparently. Cancellation of an order is not normally accepted unless we are in breach of contract, in which case you have the right to cancel. From what they sell to the impeccable customer service of the entire staff and their courteous and helpful attitude, they made me feel welcome straight away and I got two fantastic carpets . Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Authorised and Regulated by the Financial Conduct Authority. How much is delivery: we charge 39 and will deliver within 3-5 working days, or a later day of your choice. Can I order flooring online or over the phone? We can also uplift and remove your old flooring for an additional cost, and this is something we can arrange for you when you place your order. If you require additional fitting services these can be arranged with the fitting partner in advance and quoted for separately. Please confirm you would like to subscribe to our newsletter? No, 5m is the widest carpet we have available. Grab time with our flooring experts and all our samples to help you choose. For further information please consult our floor care guide. Available 6-days a week, 9am-5pm. With all that experience we can keep our costs low and pass the savings on to you! Areas over 12 square metres, unless stated otherwise, should be fully stuck down using a suitable adhesive. Broadly speaking, it should set out: What goods are returnable (or which are not) When you will offer a refund How customers can claim a refund, or make an exchange Your exchange rules How long it takes to receive a refund Your rights: it is our responsibility to supply you with goods and services which meet your consumer rights. Tapi offers all of the above, some are an extra charge. Reply from Tapi Carpets & Floors Aug. 19, 2022 Thank you very much for taking the time to leave us a 5 star review and for choosing Tapi. All manufacturers wear guarantees do not relate to the appearance of the product but are specifically in relation to being threadbare. Approx. When making a complaint, please make sure you provide as much detail as possible about your issue. If you have any concerns that we have not met our legal obligations, please contact us via the contact page on our website. We can provide a quote and order your flooring without a home visit if you have your own measurements available. TAPI CARPETS & FLOORS LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity Cookies on Companies House services There may be a significant variation in the colour and design of your floor due to the random nature which occurs with wood and other natural materials, from which the design has been taken. Tapi Carpets & Floors Ltd Firm Ref No. Fitting is chargeable. Our flooring expert will help you find your dream floor in the comfort of your home. Goods will not be left in an area which is unattended and will be returned to the 3rd party couriers premises until a new delivery date has been confirmed. If you would like us to deliver and fit your flooring, you'll need to purchase our Delivery & Care Package for 39, and the delivery costs are included within this. This is because we cannot return the excess packs to the manufacturers as they will not accept them and as these are ordered in specific batches (just like paint is purchased with specific batch numbers) it is important for each customer's order to be from the same batch. - Removing any offcuts leftover from the installation. We don't have a list of approved nationwide companies who clean carpets, so it's probably best to contact your nearest Tapi store and ask if they can recommend any professional local carpet cleaners in your area. The customer utilises the assistance of the fitting partner for the movement of furniture at their own risk and the fitting partner is not liable for any accidental damage which may occur during the movement of your furniture. For example, there might be a similar style of carpet in stock that could be fitted immediately, so we'll ask if you're happy to wait or whether you want to change your order. Yes, we do! All carpets benefit from the use of good quality underlay. Acceptance of the use of Tapi Carpets & Floors Terms and Conditions. This may delay the original installation of your flooring whilst this work is undertaken. 45 minutes. Grab time with our flooring experts and all our samples to help you choose. There's no deposit to pay and you can spread your balance out over 12, 24, 36 or 48 months (minimum spend required). Yes, we do! Don't worry, we promise there's someone there! Orpington Your Tapi responsibilities: Deputise for the Store Manager across all Store operations. Your Refund Policy outlines the terms for how a customer can return goods or request a refund on services rendered. If the same carpet is being installed in multiple rooms, such as stairs and a landing, it will probably be cut to size in the warehouse where is plenty of space to roll it out. Listed on 2023-01-10. We'll also let you know via text if we're running late, and send you an email if we tried to deliver and you were out. Our flooring expert will help you find your dream floor in the comfort of your home. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. If the items are being stored for a period of time, carpet should not be folded but should be rolled, and smooth flooring should be kept flat and will need to be acclimatised in the appropriate room 48 hours prior to fitting. Our in-store samples show only a small part of the overall design as this will have been taken from a larger piece. What to do if you can't reach an agreement with Novuna. Searching for your dream carpet? Rest assured, we put your safety first. 40 minutes. Approx. Alternatively, you can leave a message with your details and someone from Customer Support will call you back. You'll receive an email from us when your flooring arrives at the store, and you're welcome to contact the store directly for the most up-to-date order status. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. Oh no! Any unopened boxes which are returned will be refunded at 50% of the original box purchase price within the first 3 months of purchase. You can also send an email to [emailprotected] or try our Live Chat service in the bottom right hand corner of the website. Where carpets are to be fitted in the hall and stairs an additional fee may be made to reflect the additional fitting work involved in these areas. If these are noted at the time of delivery, this should be pointed out to the delivery driver and they should be asked to make a note of this and take pictorial evidence to confirm this. Not included within this package is the uplift or disposal of your old flooring although these services can be purchased separately. Inspiration for your home & garden. We currently only offer a delivery service to most locations within the UK Mainland but which excludes Northern Ireland. When estimating appropriate floor coverage for your installation approximately 5% (rounded up to the nearest box) will need to be added to your order to allow for colour matching between boxes and wastage during fitting. Get the best price and save money now. Thats why we pledge to beat any totally fitted/on the floor bespoke carpet quote from another multiple retailer. Subject to status and affordability. Approx. All vinyl flooring is cut at 10cm intervals with a minimum order length of 1 metre. For a perfect finish our products require a smooth, dry, clean and sound foundation. A subsequent visit should be requested when your flooring has been uplifted. 18,000 per annum OTE 25,000-30,000. Please discuss these with the store staff prior to the fitting appointment E.g. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. Available 7-days a week. Send. This order is a legally binding contract even if you have only paid a deposit. The first reason is known as a pole mark and is caused by the pole that the carpet is tightly wrapped around during transportation. This will help us prevent delays and costs for aborted deliveries. We will need to be made aware, at the time of purchase, if any items require more than one person to be moved safely. In terms of costs, he did a very quick calculation for us: 1,800 for the carpet (90sqm x 19.99) 765 underlay ('Bliss' for rooms, 'Endurance' for stairs) 90 gripper. Free delivery on orders over 75. You should check the details of your order carefully including these terms and conditions and if you have any queries please raise these immediately with a sales representative. Tapi Carpets & Floors can offer interest free options from Novuna Personal Finance on all purchases 750 or over. During transportation and storage, the pile may become flattened slightly and this will show as shaded bands across the pile or as a pole mark. Job in London - England - UK , BR6 0JU. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. - 8 weeks of storage from the point of order. The 10 year fitting guarantee only applies with the full purchase of the Delivery & Care Package, carpet, accessories and underlay is made with Tapi Carpets and Floors and when your fitting service is arranged through Tapi Carpets and Floors with one of our recommended fitters. Share. Tapi order change/cancellation. A seamless experience so far and friendly, helpful staff. Neither we nor any fitting partner undertakes to carry out any redecoration, except where damage has been caused by that persons negligence. Returns policy. To make a complaint with Tapi Carpets, you can either fill out a complaints form or alternatively you can email [email protected]. If you are arranging for the installation via your own 3rd party fitting partner, please ensure sufficient time is allowed for both the inspection of the goods to take place as well as any acclimatisation needs, per the manufacturers instructions. If you wish to change a delivery date or arrange for collection of the goods following our agreement to accept their return, please contact our Customer Services team on 03330 150 501 who will liaise with our 3rd party logistics partner and the store. Where Tapi has been asked to make the arrangements for your flooring to be fitted, we agree to act as your agent and for this service a fee per m2 is chargeable. Smart ways to shop with Tapi. Whilst our fitting partners can repair some subfloor issues, and we can also rectify any fitting issues under our 10-year fitting guarantee, we cant help with aesthetic flooring repairs. Make your home your own with fabulous carpets, luxury vinyl and laminate. It also includes monitoring fitting standards, arranging a pre-cut service to aid an efficient and speedy at home installation, and on the rare occasion of a complaint being raised regarding the fitting, Tapi will manage the complaint between yourself and the fitting partner. Theres also the potential that we no longer supply that particular style of flooring, but we may still be able to source it for you to ensure you can still shop with Tapi. Approx. Disclosure Policy; Cookie Policy; CouponBirds 2012-2023. Yes, you can! New paintwork and wallpaper are especially vulnerable and should be allowed to dry fully. This is booked in advance based on the fitters schedule, but during busy times, it can sometimes be a few weeks before your floor can be installed. Say goodbye to mud and maintenance! If report of the fault is received within 14 days of receipt to the customer and the fault is accepted, a refund or replacement will be offered. Tapi carpets. Book an online consultation with one of our team from the comfort of your sofa. If you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture & Home Improvement Ombudsman and we are bound to follow any decision that they make. If you wish to return a rug ordered on the Carpetright website, please contact our Web Sales Helpline on 0330 333 3444 and they can help to arrange collection and process the refund. The samples we display in our stores are intended to give a general impression of the colour and pattern of the carpet. The evening before your delivery, you will receive an SMS confirming the 2-hour slot your order will arrive, including a tracking link. Doors may need to be trimmed to allow sufficient clearance. The length of time from placing your order to delivery to the store is based on several factors such as the type of flooring, or whether the colour/pattern/style chosen is in stock with the manufacturer. Click on a basket to view added products or progress you order. When fitted in a larger area some patterns and seemingly random blends of yarn can have an inherent striped effect, or additional patterns and colours which may not be obvious from the sample. We can also arrange to uplift and remove your old flooring at the same time for an additional fee. Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks. If you require the installation of your vinyl flooring below non-integrated appliances, please ensure these are removed from the room prior to the fitters arrival. Where they are provided by the manufacturer, we accept no responsibility for these additional warranties or guarantees. Use our Flooring Finder to create a perfect match. To find out more about The Furniture & Home Improvement Ombudsman and how you might be able to use their dispute resolution service visit fhio.orgor telephone 0333 241 3209. Carpet roll stock is only available in selected Tapi stores. Reply from Tapi Carpets & Floors. Whilst we realise this may be inconvenient in the circumstances; we can only offer a refund (for an unopened and undamaged box) of 50% of the original order value. Approx. The other hurdle which could potentially hold up your order is fitting. Where a delivery fails due to non-attendance of the customer or the receiver being absent, notification will be sent and you will be contacted to attempt re-delivery. Balvinder had a very welcoming manner and was extremely strong on customer service. Carpet is a soft, luxurious product and flattening of the pile will occur. Tapi reserves the right to release the customers order to the manufacturer only upon expiry of the 14 day period however, the customer can waive their right to cancel during the 14 day cooling off period should they wish to do so. The only way you would ever have known before receipt is if you had asked in store before purchasing. Tapi Carpet may be responsive or may refuse to fix your issue. It may, on the rare occasion, be necessary to involve the services of a specialist contractor. Carpets are our thing. You . Harris says this loss. Free 1 hour Click + Collect*. One of the many ways we like to spread a bit of Tapiness is by ensuring our customers receive excellent service, at the best price for a beautifully fitted new carpet flooring. If you do not accept these Terms and Conditions you must immediately stop using the Website. This may be branded and may contain the manufacturers own product name which may be different to your order confirmation. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. 90 minutes. Design a completely new look for your room that starts from the floor up. Own a personal bank account from which a Direct Debit can be taken. 1a Spur Road This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. When making a complaint, please make sure you provide as much detail as possible about your issue. Delivery times may increase around holidays and peak shipping periods. By linking to this Website in breach of our terms, you shall indemnify us for any loss or damage suffered to this Website as a result of such linking. Discussion in ' Carpet / Textile ' started by Tony Currie, Sep 28, 2020 . All items within the competitor quote need to be for the exact same carpet, underlay and accessories with identical product specifications including weight, dimensions and available widths, so we can compare apples with apples. Date of experience: January 10, 2023. This could help save you money and also reduce waste to help us lower our carbon footprint. Please confirm you would ever have known before receipt is if you want to keep these, please make you. Within this package is the uplift or disposal of your carpet of flooring flooring! Reviews out of 50,089 the 50 will then be deducted from your invoice value when you place the order one. 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Require additional fitting services these can be taken length of 1 metre widest carpet we available! We & # x27 ; started by Tony Currie, Sep 28, 2020 and place your order is legally...
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